You send a text message to the PayBySMS service and receive a reply with a PIN to redeem on our website. This will provide you some WoLCash.
The cost of the message will be added to your telephone bill if you have a contract. Otherwise it will be taken from the credit on your phone.
Please be aware that your network provider may also charge for the text you send.
The cost varies depending on your network and the country you are paying from, plus any charges made by your mobile phone operator.
The PayBySMS service is currently available to players from the UK, USA, Australia, Canada and the Netherlands.
You will need to wait 15 minutes after the call has been made before you can redeem your PIN. As soon as the PIN is redeemed, the WoLCash will be added to your account.
If you receive a PIN but cannot, for any reason, redeem it, please contact Billing Support before purchasing another.
The number to which you should send the text message will be displayed during the payment process.
You can buy WoLCash by navigating to 'account > manage account > purchase WoLCash' or by clicking here. Log in and follow the prompts for using the PayBySMS payment method.
Please be sure to follow the instructions and ensure you understand all the points.Back to Top
You may only buy a certain number of credits with each PayBySMS transaction. These are as follows:
|Country||Amount of WoLCash|
|United States of America||18|
We are always looking to add new payment options for our players. If PayBySMS has not currently been implemented in your country, please do not submit a query regarding this; instead, keep an eye on our Billing pages for any new billing options, as and when we offer them.
In the meantime, you may wish to consider one of the other payment methods we offer.
First, please double check that you have waited 15 minutes and are entering the correct PIN.
If the PIN still does not work, submit a Billing query. You will need to provide the telephone number the call was made from, the PIN you were issued with and the date and time the call was made.Back to Top
A PIN is sent to every user who texts the PayBySMS service. We operate a reverse billing procedure, where you are only charged when we successfully send you a PIN. If you have not received the PIN, you will not be charged.
The four main reasons that this occurs are:
You are allowed to buy WoLCash for a maximum of three accounts using the same telephone line, at any one time.
Jagex reserves the right to withhold/suspend crediting an account, without refund, if you attempt to maintain more than the allowed number of Jagex payments per phone line.
There are a number of possible reasons for only receiving half a PIN:
If none of the above issues apply and you have not received the rest of the PIN within 72 hours, we suggest contacting Surfpin for further assistance.Back to Top