Jagex games are played by millions of people from a great many different countries and a wide range of cultural backgrounds. The Jagex player community is much like the larger, real-world community: while most people within it are honest, courteous and respectful of others, there are a small number of individuals whose behaviour has the potential to alienate or offend. It is for this reason that we have an Offence System, which has been designed to help protect our players from this disruptive minority.
If, in the course of play, you come into contact with another player whose behaviour you consider offensive or aggressive, there are a number of options available to you. The first is to add the player to your Ignore List, or adjust your chat settings, so they cannot continue to bother you. Most minor incidents can be dealt with in this way, and neither you nor Jagex will need to take any further action.
Sometimes, however, you might encounter a player whose behaviour is particularly offensive. In such cases, you can use the Report Abuse feature to report the player to the Jagex Player Support team. Player Support will then investigate the incident, and if the reported player is deemed to have behaved inappropriately, or broken any of our rules, appropriate action will be taken to minimise the chances of that player causing further disruption.
Occasionally, innocent players might find themselves falsely accused of committing an offence, perhaps because they made an innocuous comment that was misinterpreted by another player. For this reason, reported incidents will be investigated thoroughly, and any evidence will be carefully evaluated, to ensure that innocent players are not given unwarranted penalties. Players who feel that they have been falsely accused of committing an offence should submit an appeal via the account management page.
The Jagex rules are organised into three categories: Honour, Respect and Security. Please take some time to familiarise yourself with these rules before playing any of our games.
We expect our players not to cheat or indulge in dishonest behaviour. With this in mind, the following behaviour is deemed unacceptable:
Players and Jagex staff are entitled to the respect of the other members of the player community. With this in mind, the following behaviour is deemed unacceptable:
It is of the utmost importance that the personal security of our players is not jeopardised while playing our games. With this in mind, the following behaviour is deemed unacceptable: