Bug Reporting

  1. How do I report a bug?
  2. What do I do if I see someone using a bug to gain an unfair advantage?
  3. What is a bug?
  4. What is bug abuse?
  5. When should I report a bug

1. How do I report a bug?

You can report a bug by navigating to 'help > submit a bug report', or by clicking here.

When filling out the Bug Report form, please make sure you provide as much detail as you can. This will help us find the bug and fix it as soon as possible. Once we receive the form, a member of the Jagex staff will investigate it. Please note that Jagex does not give rewards to players that report bugs and we only reply to reports when we deem it necessary.

You should only report a bug if you have witnessed it yourself, not if you have been told about it by a friend or read about it on the forums.

A report should include as much detailed information as possible to help us reproduce the bug. A simple fact such as what items you are using or what keys you were pressing can be the difference between a bug appearing or not.

An example on an unhelpful report would be as follows: 'I can't use the horn item.'

A better report would elaborate on this: 'I can't complete the Affairs of State task, even though I have the correct item, so I can't receive the reward.'

The only things that you should use the Bug Report form for are bugs within the game or on the website.

We will disregard any bug reports that are not strictly bug-related. For more information on what a bug is, please read question 3, below.

2. What do I do if I see someone using a bug to gain an unfair advantage?

If you witness someone using a bug to gain an unfair advantage, please report the bug to us by clicking here. We can then investigate and take appropriate action on the bug and any players abusing it. Please note that Jagex cannot guarantee a reply to every bug report.

3. What is a bug?

A bug is an error in the coding of a game that affects the way it runs. We consider a bug to be any piece of broken code that stops a game working as it should, e.g. your palace not being displayed properly.

If you think you have found a bug you can report it by clicking here. If you find you can gain an unfair advantage by replicating the bug, please do not abuse it. Bug abuse is against the rules and players caught abusing bugs will be banned.

4. What is bug abuse?

Bug abuse is when a player has found a bug in one of our games and is exploiting it for personal gain. When a bug has been found and can be reproduced to gain an unfair advantage, please send in a report by clicking here.

Please note that bug abuse is against War of Legends rules. Please see the Rules of Conduct for more information. Appropriate action will be taken against any player caught abusing bugs to gain an unfair advantage.

5. When should I report a bug

Do not submit a bug report if you simply need to contact Jagex.

Also, do not send in bug reports if you are finding the game difficult. Try taking a break from the game and coming back to it later. Alternatively, try asking for advice and hints from other players on the forums and in-game.

Only submit a bug report if you are sure you have tried all other options.

Jagex will take action against any player found abusing the bug reporting system.

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