PayBySMS Payment

  1. How does the PayBySMS payment method work?
  2. How much does it cost?
  3. Which networks are supported?
  4. What countries is this payment method available in?
  5. How long will it take for my WoLCash to be available?
  6. What number do I need to send the text message to?
  7. How do I make a payment?
  8. How much WoLCash can I buy at a time?
  9. The PayBySMS service is not available in my country, what can I do?
  10. My PIN does not work. What can I do?
  11. I have sent a text to the service but have not received a PIN. What is wrong?
  12. How many accounts can I pay for using the same mobile phone?
  13. Why have I only received half a PIN?

1. How does the PayBySMS payment method work?

You send a text message to the PayBySMS service and receive a reply with a PIN to redeem on our website. This will provide you some WoLCash.

The cost of the message will be added to your telephone bill if you have a contract. Otherwise it will be taken from the credit on your phone.

Please be aware that your network provider may also charge for the text you send.

2. How much does it cost?

The cost varies depending on your network and the country you are paying from, plus any charges made by your mobile phone operator.

3. Which networks are supported?

Country Supported networks
Australia
Canada
Netherlands
UK
USA
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4. What countries is this payment method available in?

The PayBySMS service is currently available to players from the UK, USA, Australia, Canada and the Netherlands.

5. How long will it take for my WoLCash to be available?

You will need to wait 15 minutes after the call has been made before you can redeem your PIN. As soon as the PIN is redeemed, the WoLCash will be added to your account.

If you receive a PIN but cannot, for any reason, redeem it, please contact Billing Support before purchasing another.

6. What number do I need to send the text message to?

The number to which you should send the text message will be displayed during the payment process.

7. How do I make a payment?

You can buy WoLCash by navigating to 'account > manage account > purchase WoLCash' or by clicking here. Log in and follow the prompts for using the PayBySMS payment method.

Please be sure to follow the instructions and ensure you understand all the points.

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8. How much WoLCash can I buy at a time?

You may only buy a certain number of credits with each PayBySMS transaction. These are as follows:

Country Amount of WoLCash
United Kingdom 20
United States of America 18
Netherlands 15

9. The PayBySMS service is not available in my country, what can I do?

We are always looking to add new payment options for our players. If PayBySMS has not currently been implemented in your country, please do not submit a query regarding this; instead, keep an eye on our Billing pages for any new billing options, as and when we offer them.

In the meantime, you may wish to consider one of the other payment methods we offer.

10. My PIN does not work. What can I do?

First, please double check that you have waited 15 minutes and are entering the correct PIN.

If the PIN still does not work, submit a Billing query. You will need to provide the telephone number the call was made from, the PIN you were issued with and the date and time the call was made.

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11. I have sent a text to the service but have not received a PIN. What is wrong?

A PIN is sent to every user who texts the PayBySMS service. We operate a reverse billing procedure, where you are only charged when we successfully send you a PIN. If you have not received the PIN, you will not be charged.

The four main reasons that this occurs are:

  • Your network provider blocks inbound premium rate text messages;
  • There was not enough money on your mobile phone to pay for the WoLCash;
  • Your text message inbox was full meaning the PIN could not be received;
  • Your mobile phone service provider was unable to send the PIN due to loss of service.

12. How many accounts can I pay for using the same mobile phone?

You are allowed to buy WoLCash for a maximum of three accounts using the same telephone line, at any one time.

Jagex reserves the right to withhold/suspend crediting an account, without refund, if you attempt to maintain more than the allowed number of Jagex payments per phone line.

13. Why have I only received half a PIN?

There are a number of possible reasons for only receiving half a PIN:

  • Your mobile telephone service provider was unable to send the PIN due to loss of service;
  • The telephone network is busy;
  • Your mobile telephone's SMS inbox is full;
  • Your mobile telephone does not have a strong enough network signal for the PIN to be sent;
  • You did not have enough mobile telephone credit to pay for both halves of the PIN.

If none of the above issues apply and you have not received the rest of the PIN within 72 hours, we suggest contacting Surfpin for further assistance.

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